Cancellation & Refund Policy
We want your Chambal boat safari to go smoothly. Plans change, and the river itself can be unpredictable, so this policy explains what happens if you need to cancel or reschedule, and what we do if we have to. It applies to bookings made through chambalsafarikota.com with Chambal Boat Safari (CAT Hospitality LLP).
If you cancel or reschedule
| When you tell us | What applies |
|---|---|
| 48 hours or more before departure | Full refund of any advance paid, or a free reschedule to another date. |
| 24 to 48 hours before departure | 50% refund of any advance paid, or a free reschedule to another date. |
| Under 24 hours before departure, or no-show | No refund. |
To cancel or reschedule, message or call us on WhatsApp as early as you can. The time we receive your message is the time used to apply this policy.
If we cancel
Because the Chambal is a dam-fed river, water levels, weather and forest-department conditions can change quickly. If we cancel or cannot run your safari for reasons of safety, weather or water level, you may choose:
- a free reschedule to another available date, or
- a full refund of any advance paid.
Late arrival
Please reach the confirmed boarding point on time. If you arrive after your boat has departed, it is treated as a no-show and no refund applies. Where possible we will try to accommodate you on a later slot, subject to availability.
How refunds are made
As payment is arranged directly with us, refunds are processed back to the same method you used to pay (for example UPI or bank transfer). Refunds are normally completed within 5–7 working days of the cancellation being agreed.
Contact us
For any cancellation, reschedule or refund request, contact us at:
H.16, Subhash Vihar Rd, Anantpura, Kota, Rajasthan 324005, India
WhatsApp / Phone: +91 79766 78497